Tell us how we're doing.
Compliments, suggestions and complaints all make our support better. Speaking up will never affect the care you receive.
Share your feedback.
You can use this form for anything: something we did well, an idea, or a complaint. You can also give feedback anonymously, though we won't be able to reply.
How we handle complaints.
We listen
Tell us in whatever way suits you: phone, email, this form, or through someone you trust. We acknowledge your complaint within two business days.
We look into it
A manager who is independent of the issue reviews what happened, talks with you, and works out what needs to change.
We make it right
We tell you what we found and what we are doing about it. If you are not satisfied, you can take it further at any time.
You can always go outside AllCare.
You do not need to complain to us first, and using these options will never affect your supports.
The NDIS Quality and Safeguards Commission handles complaints about NDIS supports and services. Call 1800 035 544 or visit ndiscommission.gov.au.
If you need help to make a complaint, a disability advocate can support you for free. Find one through the Disability Advocacy Finder.